Microsoft Outlook is one of the prevalent email services. Everyone frequently uses it from individuals, small businesses, and big brands. It offers its user the flexibility to work offline if there is a connectivity issue. However, Outlook must always be in active mode. Outlook disconnected issues can lead to mailbox configuration and in receiving or sending emails. The good news is that you can fix the issue on your own or take professional assistance.
What are the Signs of Outlook Disconnected?
In Outlook 2013 or Outlook 2016, if you experience any of these signs, it means you are disconnected from Outlook.
- When you launch Outlook, you receive the following error message: Cannot open the Outlook windows. Cannot start Microsoft Outlook. The set of folders cannot be opened. The file C:\Users<username>\AppData\Local\Microsoft\Outlook\email@example.com is not an Outlook data file (ost).
- On the status bar of your Outlook, one of these messages is displayed:
- Trying to connect…
Fixes for Outlook Showing Disconnected Issue
Are you wondering what to do when your Outlook shows disconnected? Try these quick fixes:
Restart your computer
Suddenly your Outlook shows disconnected, and you are unable to send an important mail. To settle this problem, try restarting your computer. After you restart the computer, launch the Outlook app. It will start functioning normally. However, try the next fix if you are still facing the issue.
Ping the Server
Ping is a command or a utility within an operating system that determines whether the issue is related to the host/server or not. It checks the network connectivity and speed between your and the host network. To ping the exchange server, you must have a server name. Now, follow the steps shared below:
- Go to “Start” & follow “Run” function.
- Type CMD. Click “Ok”
- Now, On the screen, command window will pop up.
- Type a command in the format: “Ping” + exchange server name
- The ping utility will run for a few seconds and display the response.
- If a “Request timed out,” message appears on your screen, the issue is due to the exchange server or network connectivity.
- If the response is summed up as some packets as “Sent=4, Received=4, Lost=0”, the problem isn’t associated with network connectivity or the exchange server.
Check if the Application is in Offline Mode
Due to some changes in the network connection of your location, your Microsoft Outlook might go into offline mode. You might have forgotten to enable the online mode.
Check out if your Microsoft Outlook is in Offline mode and change the settings by following the steps shared below:
- Launch the Outlook application
- Scroll down to the right corner. Click on “Disconnected.”
- A context menu list will reflect on your screen. If the “Work Offline” is checked. Click to uncheck.
Start Outlook in Safe Mode
If, even after trying all the above quick fixes, your Outlook shows disconnected, start the application in safe mode. Follow the steps shared below:
- Firstly, open “Run” program from “Start” menu
- In the Run dialog box, type “outlook.exe/safe.” Click “Ok.”
- If the problem is due to the installed add-on, disable all the redundant and unnecessary add-ons.
- Restart the program.
Take a Professional Assistance
Your Outlook shows disconnected, and you have tried the strategies shared above. However, if the problem persists, take professional assistance. The Outlook Technical Support team offers 24×7 help and ensures your issue is resolved at the earliest. They guarantee a one-stop solution to all your Outlook-related issues. They provide a quick, smooth, and hassle-free experience. So, don’t wait anymore and take expert assistance today.